Today’s global, mobile business world means that organizations must always be available. Digital and technology innovation creates an unprecedented opportunities, a more competitive commercial and customer environment.

The days of ‘nine to five’ office hours are long gone: the most successful companies
are ready to fulfill demand around the clock. Businesses themselves must evolve
their service models while maintaining profitability. It’s a delicate balance. Operations must be online 24/7; employees are disparately located and difficult to manage; and customers expect immediate service and uncompromising quality from every interaction. This presents complex challenges for IT.

These are difficult objectives to deliver on. What’s more, customers and users
are observant and swift to judge – any disruption will be noticed. To stay competitive, organizations must succeed: with solutions which are reliable, secure and available while also being cost-effective.

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