Pro-active & connected field service management software

Benefits include:

  • Improve profitability by utilizing automatic service delivery optimization
  • Dispatch an engineer or technician only when it is necessary
  • Increase first time fix rates and reduce no action visits
  • Know your technician’s real-time location, their performance, their adherence with assigned jobs and hours
  • Allocate works orders faster and manage task distribution on a daily basis
  • Manage your contract and maintenance agreements with ease and improve customer satisfaction
  • Seamless, fully integrated automation provides SMS messaging to engineers and customers to ensure time windows are met
  • Safety and liability functionality for engineers visiting hazardous locations
  • Increase speed of onboarding new engineers with intuitive, role-driven interfaces and deep learning experiences with built in intelligence
  • Assess performance management by using dashboard and reporting analytics for insight into operational effectiveness & cost centers
  • Make data-driven decisions to help transform your field service operation into a profit center
  • Take advantage of artificial intelligence, mixed reality or IoT to accurately advise and guide engineers through the service operation

What makes HSO different from other Microsoft Solution Integrators? Between our award-winning customer service, global reach and in-house developed modules (HSO Innovation) specifically for your Field Service operations, we can help you turn your field service operations from a cost center to a profit center. Explore more HSO Innovation solutions for Field Service.

 

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Microsoft Dynamics 365 for Field Service extended with the significant additional functionality of Dynamics Advanced Field Service, allows organizations of any size to deliver intelligent, world-class field service, managing all aspects of the end-to-end field service management cycle.

To meet customer demands with the field service organization, companies must ensure that the right technician gets in front of the customer at the right time and the right parts to provide the result of issue resolution.

Dynamics Service Management provides you with the critical functionality to manage your service business and supports you in realizing and improving your customer satisfaction level.

Dynamics Mobile Field Service offers a unique integration of Mobile Workforce Automation and a rich Service Management solution. Your field workers can interact seamlessly with the system and experts in the back office of your enterprise.

This allows personnel, online or offline, to share critical information relating to customers, orders, equipment, and inventory. As a result, your field workers arrive at the customer location on time with the right spare parts and information to complete their jobs quickly and efficiently.

Dynamics Mobile Service Management is based on a mobile platform that enables enterprises to optimize the operations of Service engineers through a unique integration of mobile workforce automation and a rich service management solution.

Your field workers can interact seamlessly with the systems and experts in the back office of your enterprise. And key personnel in the office will always know where your mobile workers are and what they are doing, so you can prioritize the work.

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