Dynamics 365 for Customer Engagement
Microsoft Dynamics CRM software allows you to create a first-class experience for your customers, partners and suppliers. Often called Dynamics 365 for Customer Engagement, the smart Customer Relationship Management software brings people, data and processes together, capturing new opportunities across your business.
Microsoft Dynamics CRM helps you streamline your sales processes, make the effectiveness of your marketing efforts insightful and provide an excellent service experience to your customers. One system for registration of 360-degree customer information and relevant insights.
Microsoft Dynamics CRM was widely used as a stand-alone solution, but has now been incorporated as a module included in Microsoft Dynamics 365 allowing you to improve customer experience through all touchpoints across your organization.
Gartner says, “Microsoft has a deep understanding of the market…” and highlights as a strength their … “new machine-learning capabilities for automated customer insights”.