A consistent customer experience across all channels 

The Microsoft Dynamics 365 for Customer Service app, allows you to provide your service staff with a platform that gives them anytime access to accurate and comprehensive customer information. All customer data including orders, complaints, queries, history, purchasing behavior, etc., from various platforms, is displayed in one single system. This not only simplifies your employees’ jobs, it enables you to communicate with your customers in a more personal and consistent manner and to anticipate their needs. 

Be relevant and proactive 

The cloud-based Customer Service solution will help you improve the customer experience by using built-in intelligence and predefined service processes across multiple channels (omnichannel). Interactive dashboards and data visualizations provide your employees with instant insight into customer behavior, allowing them to proactively tap into trends and identify sales opportunities at an early stage. 

Gartner positions Microsoft in the Leaders Quadrant in the 2017 Magic Quadrant for CRM Customer Engagement Center based on its completeness of vision and ability to execute.

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CRM in ERP or Specialized Customer Engagement Software?

How important are your customers to you? You want to attract new customers, and retain existing ones. If you want to be successful and ahead of your competitors, it's important that you manage your customer relationships efficiently and give your customers added value. It is imperative to have a good understanding of customer requirements so that you can respond quickly to their needs. Start using Microsoft Dynamics 365 for Customer Service today and make the difference. 

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