Microsoft Dynamics 365 for Customer Service
A consistent customer experience across all channels
The Microsoft Dynamics 365 for Customer Service app, allows you to provide your service staff with a platform that gives them anytime access to accurate and comprehensive customer information. All customer data including orders, complaints, queries, history, purchasing behavior, etc., from various platforms, is displayed in one single system. This not only simplifies your employees’ jobs, it enables you to communicate with your customers in a more personal and consistent manner and to anticipate their needs.
Be relevant and proactive
The cloud-based Customer Service solution will help you improve the customer experience by using built-in intelligence and predefined service processes across multiple channels (omnichannel). Interactive dashboards and data visualizations provide your employees with instant insight into customer behavior, allowing them to proactively tap into trends and identify sales opportunities at an early stage.
Gartner positions Microsoft in the Leaders Quadrant in the 2017 Magic Quadrant for CRM Customer Engagement Center based on its completeness of vision and ability to execute.Read more