HSO North America is seeking an experienced Dynamics 365 for Operations and Finance Consultant to assist and support our customers’ Microsoft Dynamics AX/D365 applications in a post-Go Live environment. This includes reactive and proactive services.  The consultant will work directly with customers to solve current problems, proactively review systems, educate and train end-users, and be a trusted advisor in a consultative role.

Minimum Requirements:
—Minimum of two years of Microsoft Dynamics AX/D365 Experience.
—At least one full implementation cycle of Microsoft Dynamics AX/D365 Experience.
—Must be knowledgeable with multiple versions of AX.
—Must have a logical mind set and the ability to troubleshoot and resolve complex issues.
—Must be a Subject Matter Expert in at least one of the core modules.
—Must have a “can do” and self-starter mindset.
—Excellent communication, planning, customer relationship, and organization skills.
—Bachelor’s degree in Business, Operations Management, Information Technology or related field.
—Three years of business and consulting experience.
—Able to travel up to 30%.

Desired Qualifications:
—Technical knowledge including SQL Server, Performance investigation, SSRS reports.
—Microsoft AX/D365 Manufacturing/Production knowledge would be a distinct advantage.
—Microsoft AX/D365 Trade and Logistics, Finance, Projects, Service Management knowledge.

Responsibilities:
—Ensure Customer Satisfaction.
—Provide prompt and professional 2nd and 3rd Level Support to the HSO North America Customer base according to their SLA and Support Contracts.
—Log and own incident calls using the HSO support desk system.
—Ensure all support calls are effectively managed with minimum disruption to the client.
—Respond and resolve support issues within agreed timeframes.
—Review, react and resolve issues reported via real time monitoring alerts.
—Create, Design and Test high quality Functional Design Documents for development teams.
—Test HSO AX developments/fixes before delivering to customers.
—Communicate effectively in all mediums and to all levels within the organization.
—Train and educate customers either remotely or onsite within SME core area.
—Assist Delivery Director with internal and customer facing projects.

Additional Information:
—Ability to manage time, establish priorities.
—English: Fluent; written and spoken.
—Full-time, virtual office position based in North America.