When your company implemented your Microsoft Dynamics AX 2012 or AX 2009 system, it cost significant effort and resources. Given your investment, it makes financial sense to stretch out your system and run your current version until it can run no more.

How can you do that? First, keep your system healthy and keep it running smoothly with routine performance reviews. Secondly, tune your AX 2012 or AX 2009 databases, including indexes and long running queries. Thirdly, think about partnering with a managed services provider to keep your AX 2009 or AX 2012 running in tip top shape.

We like to think of a great managed services provider as your AX 2012 or AX 2009 safe place. It’s an arrangement where we help you get the most out of your AX 2012 or AX 2009 investment. We keep its performance fast and efficient until you decide to completely upgrade and implement the latest version of Microsoft Dynamics 365.

Here are our four reasons to make HSO your AX 2012 or AX 2009 safe place:

  1. You have recurring issues that don’t seem to go away.

It might be slowness in your system. Or the recurring issue might be a particular error message. You might get error messages repeatedly with different error codes. The bottom line is, you know that your system could be running better. But no matter how many servers you add or tweak your network, your AX 2012 or AX 2009 system doesn’t seem to improve by much.

HSO provides functional application support and development assistance to keep your system running quickly with minimal errors.

  1. You have limited IT resources

You may have a single threaded staff, having one or two IT employees who know AX. What happens if one of them moves to a different job or to a different city? And the other AX expert goes on vacation or gets sick and stays home with the flu?

HSO serves as your AX 2012 or AX 2009 safe place, by providing the IT support when you need it, whether it be in IT operations or in development. You may only need to supplement your existing team or you may need a more comprehensive service level. We offer whatever level of support you need to keep your company up and running.

  1. You are currently a global company or anticipating to grow globally

A global company faces unique challenges versus a company that exclusively serves a specific geographic market. Global companies can have highly complex integrations and customizations between regions, business units and departments.

Furthermore, providing AX 2012 or AX 2009 support across timezones poses its own challenges. Ensuring enough staff to provide reactive support for every timezone is a complex proposition.

HSO is a global company itself, giving us first hand knowledge of the challenges that global companies face. Our Global Managed Services team also takes the time to learn your system inside and out, making us equipped to react to your system issues quickly. Our teams are available to your global company around the clock, so you can focus on making your company grow.

  1. You have a 24X7 operation

Do you have processes that run even after everyone goes home? Maybe certain batches are processed after hours or you have an IoT system that monitors equipment around the clock. Who do you have on staff to address issues that occur after everyone has gone home?

Our Global Managed Services team can supplement your existing staff 24 hours a day, 7 days a week, so we take care of any anomalies that occur afterhours or on the weekends.

Learn more about how Global Managed Services with HSO can be YOUR Dynamics AX safe space, watch our on-demand webinar Simple Settings to Help Your AX 2009 or AX 2012 Solution to Run Faster.