The Business Case for 24/7 Global Managed Services
If your company is operating on a global scale, you probably have considered managed services for your enterprise application management and support. It is easily one of the best safeguards your company can make to protect your technology investment, and with it, you are better able to achieve operational goals, provide excellent service and meet customer demand.
The value of managed services
The two biggest questions we’re often asked by customers considering our 24/7 Global Managed Services are:
“Is it really “worth it”?” and “How will it add business value?”
Outsourcing the support and management of your business-critical applications can undoubtedly result in lower expenses, including less company overhead, staff and training. But the right managed service partner can do much more than support your applications. Besides handling all support activities, they can take responsibility for the support of roll-outs of new releases, provide proactive and solution-minded support, industry-tailored operational support, as well as multi-line incident management.
Here are the top 6 reasons you should consider a 24/7 Managed Services partner:
Risk prevention – Proactive and predictive monitoring services can prevent and reduce risks such as downtime of business critical applications.
Seamless global support – With 24/7 service across different time zones, support is just a phone call away.
Licensing & provisioning – Outsourcing software licensing and user management enables our customers to work care-free, enabling them to focus on their core business.
New release roll-out – We’ll let you know when a new release is available, discuss the benefits for your organization and take responsibility for the support of the roll-out.
Single point-of-contact – There’s nothing more frustrating than having to communicate the same support issue multiple times to different support reps. With HSO’s 24/7 Managed Service offering, you’ll have a dedicated support member every step of the way.
Ability to innovate – Most importantly, the right global managed services partner can give critical time back to your company, allowing your team to focus on what’s most important to your business.