Find out how Microsoft is transforming sales teams to meet the empowered buyer and why Forrester rates the platform as a CRM leader.

In the new report, The Forrester Wave™: Sales Force Automation Solutions, Q2 2017, Forrester details how empowered buyers have reshaped what modern selling looks like. Under this new lens, Forrester evaluated Sales Force Automation (SFA) vendors and identified Microsoft in the Leaders ripple.

Having the highest score in “current offering” category, combined with the highest score possible in the product vision criterion, Microsoft is positioned to assist organizations in transforming their sales teams to meet the empowered buyer. Download the Forrester report

Forrester notes in the report, “Microsoft is building out its intelligent offerings and unifying its SFA solution with its larger portfolio. The 2016 transition to Dynamics 365 brought a heightened focus on seller productivity, with deep integrations into Office 365 and Outlook. Microsoft also delivers very strong analytics capabilities, including its machine learning and AI offerings, as well as Power BI.”

Forrester advises its customers to evaluate sales technologies not on yesterday’s requirements of sales process management. These required much and offered relatively little to sellers. Instead, customers should evaluate solutions based on the current requirement of empowering sellers to deepen engagement with their prospects and customers.

Forrester writes, “With all the hype around artificial intelligence (AI) and machine learning, Microsoft shows considerable maturity in both its execution and vision for how advanced analytics will transform selling. Customers rate Microsoft’s pace and penchant for innovation very highly. The potential around analytics only improves with its acquisition of LinkedIn.”

Want to find out more about Microsoft’s Dynamics 365 for Sales app with LinkedIn functionality? Get in touch with one of our experts and learn how you can leverage it to build stronger customer relationships.


Looking to empower your sales team? Read our CRM Fact Sheet to learn how HSO can help your business maximize opportunities, boost mobile productivity, and gain greater business insight with your CRM system.