Take a peek at one of the most exciting (and least understood) aspects of the Microsoft Dynamics 365 release.

The Microsoft Common Data Model (CDM) is a secure business database, comprising of well-formed standard business entities that can be deployed for use in your organization. It’s one of the most exciting aspects of the Microsoft Dynamics 365 release, and one of the least understood in terms of its importance to the Dynamics 365 concept.


Integration is traditionally one of the most difficult tasks in any CRM or ERP project. To get data from one system to another, data will need to be extracted, stored, transformed and then imported, taking hundreds of hours of development to get right for more complex processes. This has historically ruled out any possibility of individual users specifying integration processes that fit their individual needs.This is no longer the case, with the General Availability of Microsoft Flow and the Common Data Model, both of which have spent the last several months in preview.


Microsoft Flow is essentially a visual workflow builder, allowing users to specify triggers in one application that kick off actions in another, including moving data between applications. This is made possible by a set of standardized connections to 58 applications, the majority of which are third party – as well as connecting to Dynamics 365, Outlook and OneDrive, Microsoft Flow can connect to Mailchimp, Salesforce, Google applications and major social networks such as Twitter and Facebook.

This takes the ability to automate processes across multiple applications and puts it in the hands of the individuals who know best what their business and productivity needs are. For Enterprise-scale integrations, Microsoft offers Logic Apps, which uses a similar interface and the same connectors, but is designed for processing much larger amounts of data.

This is underpinned by the Common Data Model (CDM), an Azure-hosted database designed to be easy to map Microsoft application data to, as well as to add new types of data to the model. This is useful as a middle step in workflows, as well as the primary source of data for apps designed with PowerApps.

Learn more about the value of cloud-based Microsoft Dynamics and how it can streamline your workflows. Download our presentation from our Intro to D365 webinar, Running Your Business in the Microsoft Cloud – The Value of Dynamics 365 for Finance & Operations.

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