Your checklist for a successful software implementation
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With the right about of planning and preparation, the latest technology can help empower your team and improve ROI.
Stage 1: Preparation
2. Business Processes
Stage 2: During the Process
Determine which KPIs match your specified objectives and which improvements contribute to those KPIs. In specifying the KPIs, it is important that they are SMART (Specific, Measurable, Acceptable, Realistic and Time-based).
2. Communication plan
It is important that a communication plan is developed which outlines in greater detail the benefits that the Field Service solution will provide for the organization. This will encourage more support for the process throughout your company.
3. User Benefits
The expectations formulated in stage 1, step 4, can now be optimized to communicate the benefits to your users and gain buy-in for the new software.
Stage 3: Go-live and Post Implementation
During the third stage, it is important to keep on top of things. In this final stage, more than at any other point, it is important to keep a close eye on the specified objectives in order to finish the implementation successfully. To that end, keep in mind the following points:
– Provide training and support for employees
– Double-check the objectives and make sure they are achieved
– Map out any new preferences that emerged along the way
– Test, test, and test again
– Keep evaluating continuously and implement changes whenever and wherever necessary
With the right about of planning and preparation, the latest technology innovations can help empower your team and increase efficiencies. Learn how HSO’s solutions through Microsoft Dynamics 365 can help pave the way to better customer satisfaction and improved ROI.
Running an older version of Microsoft Dynamics and trying to decide if you should migrate? Watch our on-demand webinar, To Migrate or Not to Migrate? When to Extend the Life of Your Dynamics AX Solution.