Recent announcements accelerate our vision and the impact Microsoft and HSO can deliver to customers, building on Dynamics 365 AI and mixed reality solutions announced in September 2018. The following new solutions are reflected in the updated April 2019 release notes available now.

Dynamics 365 + Mixed Reality

Dynamics 365 Layout can improve business processes in valuable ways, such as the layout of digital twins of equipment on the manufacturing floor for safety and process verification, and creating innovative AR training practices through the use of holographic equipment instead of physical equipment in space. Dynamics 365 Remote Assist is in the early phases of being used to improve safety and reduce costs through the use of remote experts for equipment verification and incident response.

Microsoft is extending the Dynamics 365 mixed reality applications to mobile devices, so businesses can leverage mixed reality technology on devices they already have. Customers continue to tell us that HoloLens is the best mixed reality device for business, and that it’s a breakthrough for their many areas that require heads up, hands free work. But we also know that many employees carry AR-capable phones and tablets everywhere they go. These two new solutions will further enable employees to adopt mixed reality at work, no matter what device they use.

Dynamics 365 Product Visualize (coming to iOS in preview) empowers sellers to showcase and customize products in their actual environment, helping create a shared understanding between buyer and seller to accelerate complex sales processes. In industries like manufacturing, healthcare, and automotive where products are often complex, and highly configurable or simply too cumbersome to carry around, the need for product visualization is key. It builds a buyer’s confidence early in the sales process so costly change orders are reduced, and customer satisfaction is higher. 

Using Product Visualize, sellers can show products to customers directly within their Dynamics 365 for Sales workflow and spatial and configuration notes are all saved directly within the associated sales opportunity. Since sales commonly requires more than just one individual, sellers can leverage session content directly in Microsoft Teams to improve internal collaboration to deliver customer-oriented solutions that are critical to accelerating the sales process.

Dynamics 365 Remote Assist for mobile devices (coming to Android in preview) extends the capabilities of Dynamics 365 Remote Assist to Android mobile devices and allows employees to work together from anywhere, empowering technicians to solve problems faster the first time. With Remote Assist, technicians can use either Microsoft HoloLens or an Android mobile device to collaborate with remote experts and troubleshoot issues in context. This latest release of Remote Assist for mobile devices and HoloLens will also include mobile annotations, group calling, deeper integration with Dynamics 365 for Field Service, and improved accessibility features for the HoloLens app.

Empowering people with data insights

One of the reasons Microsoft Business Applications are so powerful is the ability to integrate intelligent tools and generate insights from data sourced from every corner of the organization, including customer transactions, marketing engagement, lead generation activities, and financial and operational data. We continually add new capabilities to bring data insights to life, such as the new Microsoft Forms Pro, that will be available in public preview this spring. This enterprise survey tool makes it easy for organizations to collect feedback across customer touchpoints using surveys, quizzes, and polls, correlate the feedback with business transactions, and derive actionable insights from the combined data. Additional details are available via the Microsoft Forms Pro preview.

The momentum continues with enhancements to the Microsoft Power Platform, combining Power BI, PowerApps, Microsoft Flow, and Common Data Service into an unmatched palette of tools to extend, customize, and integrate Dynamics 365 and Office 365 into your environment. These three applications form a framework that allows users to analyze data to gain insights, act on insights to drive intelligent business processes from the apps they build, and automate tasks to lower costs while reducing errors.

Teams have consolidated customer data into a single source of truth, providing service agents with a 360-degree view of customer preferences, enabling a travel experience as seamless and enjoyable as possible. On the operational side, the engineering compliance team is using PowerApps to replace paper-based safety and compliance audits.

Explore the Microsoft Business Applications April 2019 release

We look forward to sharing more updates and customer stories in the weeks and months ahead, including at the Virtual Launch event on April 2nd. In the meantime, view the April 2019 release notes for details about all features releasing from April 2019 through September 2019 for Dynamics 365 and Power Platform.

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