Better Field Service Compliance with On-Demand Reporting
The field service industry focuses innovation efforts on customer centricity and getting the right service worker at the right place, at the right time and with the right tools. But another reason to adopt digital transformation in field service is compliance. New regulations from governing bodies mean more involved reporting. And you in management need to monitor processes more closely to ensure you stay compliant.
Long gone are the days when paper-based process could get you by. Paper-based systems takes longer to compile data for reports and manual number crunching is more prone to human error. A modernized system, using a digital system erases much of the human error and tracks information in real-time making report generation less of a burden.
Accurate monitoring for reports
Data management is the core of compliance reporting. Encountering corrupt or incomplete data slows down the report generating process making it paramount to ensure correct data entry into a centralized system. A Connected Field Service solution can be configured to user digital forms on mobile devices to capture the data that your company needs to track.
Digital forms on mobile devices are customized to collect information such as:
- what part was replaced
- what work was completed
- acknowledgement that the equipment is operational before the technician leaves
Less painful audits
Collection of data is crucial and so is having up-to-date, as-maintained records. User friendly reporting dashboards that pulls data that is available on-demand makes for easier audits. Performing cross checking and report generation is done when you need it, meaning your personnel saves dozens of manhours when preparing for audits.
Achieve timeliness with improved workflow
If compliance depends on personnel completing a service and a site manager signing off, a centralized field service system can make that happen almost immediately instead of taking hours or days. Mobile devices make signature collection simple and done on the spot.
There are some regulations that require work be completed within a specific time frame, a requirement that is challenging with a paper-based system. Even a digital system can pose challenges if information is siloed. A Connected Field Service solution can eliminate the paper-based pain by using a common data model, making collaboration faster and more effective and enabling completion of work to be done within the specified time frame.
More safety, fewer injuries
Field service workers are always on the move, making them more vulnerable to environments and work that the office-bound worker does not face. Companies enact safety procedures to keep their employees from injury. Using a Connected Field Service application manages workflows and imposes checklists to improve safety has a direct impact on reducing technician injuries. Integrating functionality to match the technician with the right credentials and skills to the job also ensures that the technician has the skills to do the job safely.
A Connected Field Service management system is a digital solution to holistically manage your field service processes, integrating all the information needed to keep you compliant and to make business decisions. As the regulatory landscape changes, it is imperative that your businesses adapt and take proactive measures. Implementing a Connected Field Service solution allows you proactively to your business in the position to make those adaptation quickly.