What's new in Wave 2 Release for Field Service

Dynamics 365 Field Service is an industry-leading field service management application that allows companies to transform their service operations by connecting people, places, and things to deliver customer-centric experiences. It includes capabilities such as work order management, resource scheduling, and asset management. Dynamics 365 Field Service allows organisations to move from paper-based reactive service to deliver proactive and predictive world-class service, empowering digital transformation and allowing innovative business models such as outcome-based service.

For the 2021 release wave 2, Microsoft will deliver rich scenarios in several areas including:

  • Streamlined onboarding experience for faster time-to-value and production deployment.
  • Redesigned work order form that will boost users’ productivity by improving information architecture with an enhanced user interface.
  • Enhanced frontline worker experience with capabilities such as mixed-reality calling and improvements on the Field Service mobile experience.
  • Comprehensive customer engagement capabilities for companies to be in close communication with their customers.
  • Enhanced new schedule board experience with essential features carried over from old experience and additional usability improvements.

Watch our Pre-Sales Consultant, Shilen Khimani demonstrate some of the new & improved functionality.

Watch now

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