Many construction companies have changed their business models, from being one large entity managing all areas of the supply chain, to working with smaller external specialist companies to deliver a subset of these services.  As a result, the number of companies needing to interact with each other to complete a project has significantly increased over the years. In addition to this, the servitisation trend is on the rise; a growing number of businesses are creating service and maintenance companies themselves.

However, regardless of how much business dynamics may be changing, all companies are facing the same challenge within their service operations. How do you make the construction supply chain more customer-centric with so many partners, suppliers, vendors and contractors, mergers and acquisitions to manage?