Retail Recovery Series - Using Technology to Fight Back
When stores reopen, retailers can’t expect a seamless return to pre-coronavirus normality. They will need to :
- reset cost structures
- innovate the store experience
- deliver intelligent customer service and insight
- build more resilient supply chains
- engage their colleagues
- manage risk
- optimise operations
According to McKinsey, retailers may find they need to deliver 20-30% improvement in productivity to compensate for the channel and consumer shifts. The Covid-19 crisis has severely escalated the case for change for the retail industry.
Forward-thinking retailers will redefine and re-evaluate themselves using innovative technology in order to anticipate their customers behaviours today and exceed their expectations tomorrow.
To help you, HSO has launched a powerful series of short, informative and thought-provoking videos made by our retail industry experts. They explore ways in which retailers can use innovative technology to fight back, and stay successful in post-pandemic times. You can’t afford to miss out.
If you would like more insights on Retail Recovery, or wish to speak to one of our retail industry experts, do not hesitate to contact us.