In the past, it has taken a decade, or even longer, for game-changing technologies to evolve from just cool new things businesses would like to have, to must-have business productivity drivers. The COVID-19 crisis has sped up the transition, in areas such as AI and digitisation, by several years. A McKinsey survey*, published in October 2020, found that companies are three times more likely than they were before the crisis, to conduct at least 80 percent of their customer interactions digitally.

Part 1

In our latest Video, we asked some of the HSO Retail experts, Hector Hickmott, Business Development Director; Peter Sharpe, Enterprise Architect; Barry McKendrick, Head of Retail Practice; and Simon Sholl, Retail Consultant, to reflect on some of the challenges that our customers have faced this year, from a retail and consumer perspective, and how they anticipate these impacting the future.

Find out more about our retail offerings by visiting our retail page.