The enhancements to Microsoft Dynamics 365 applications in the April ’19 release include hundreds of new capabilities across Sales, Marketing, Customer Service, Portal, Field Service, Project Service Automation, F&O, Talent and Retail.

In this webinar, we will look at how to provide a better customer experience with the exciting new features and capabilities in Dynamics 365 for Customer Engagement.

Including:

  • Microsoft Forms Pro – a brand new enterprise survey app
  • Power Platform and AI – to help organisations transform customer service, sales and marketing functions
  • Sales Insights – provides actionable insights to help business users to gather information based upon what consumers say, seek and feel about brands and products
  • Customer experience – is also enhanced by AI and chat bots
  • Intelligent insights and actions  – to engage customers and build relationships
  • Introduction of a consistent update schedule – for continuous improvement

WATCH THE WEBINAR

 

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