In early 2020, Noventum conducted research, with Microsoft and HSO, amongst large companies in the manufacturing and technical services industries; organisations that are at the forefront in an increasingly service-dominated world. This was to gain insight and answers to the following questions:

• What are successful service business models?
• How do companies organise themselves so that they can grow with services?
• How do market developments and trends affect the service process?
• What role does technology play in the growth of services?

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If you have any questions about the investigation, please contact Nicola Hannay – nhannay@hso.com