In early 2020, Noventum conducted research, with Microsoft and HSO, amongst large companies in the manufacturing and technical services industries; organisations that are at the forefront in an increasingly service-dominated world. This was to gain insight and answers to the following questions:

• What are successful service business models?
• How do companies organise themselves so that they can grow with services?
• How do market developments and trends affect the service process?
• What role does technology play in the growth of services?

Please fill in your details below to receive the Executive Summary. The full report will be available shortly.

If you have any questions about the investigation, please contact Nicola Hannay – nhannay@hso.com

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