Based on exclusive research from a Field Service News Research study run in partnership with Field Service News that compares the responses from over 130 UK field service leaders against a study of 280 global field service leaders this report outlines a number of important trends within the field service sector…

Areas included in the report:

  • Importance of CSAT metrics as an indicator for key growth strategies
  • Understanding the metrics being used to measure customer satisfaction
  • Best practices regarding when customer feedback is collected

Identifying the tools being used to drive improvements in customer.

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