What is Microsoft Dynamics for Field Service?
With Microsoft Dynamics Field Service you offer customers the right service, at the right time and in the right place. The solution ensures perfect coordination of all your field service processes, such as contract agreements, planning, stock and available capacity. The result? Better service and higher customer satisfaction.
A properly resolved service request increases the loyalty of your customers and can also generate important additional revenue. At the same time, a problem that has not been solved or has been poorly handled will directly affect your good reputation or relationship. It is therefore very important to have your field service processes in order, so that you realise more first time fixes, faster.
Innovate with proactive service
Microsoft Dynamics Field Service helps you innovate with proactive service. The system contains a wealth of built-in data intelligence. By using the Internet of Things you can detect problems faster, automatically generate work orders and schedule technicians. Your engineers have direct access to their work orders and planning. If a malfunction has been resolved, the invoice can be sent immediately.
Customer Self-Service Portals
Smart use of data makes it possible to further optimise planning, to ensure that employees are on the road with the right equipment and that the right technician is deployed, with the right skills.
Because Field Service is integrated with your other Dynamics 365 applications, sales employees, for example, also have insight into open calls. Moreover, with self-service portals you can give customers direct access to their own data.