What is Microsoft Dynamics for Customer Service?
Microsoft Dynamics 365 for Customer Service is a cloud-based customer service solution that provides service agents with insight into current and complete customer data at any time. The application brings together all relevant information from different systems: quotations, order history, pending orders, complaints and questions, so that you can continuously improve the service processes and customer experience.
Optimal customer service
Only when your service employees have an integral overview of all customer-related data can they serve your customers optimally. The built-in intelligence in Dynamics 365 helps employees discover trends in customer questions and anticipate potential issues. Interactive dashboards and data visualisations provide direct insight to employees and management.
Higher customer satisfaction
The application offers all the tools required to optimise and automate common processes, so that your employees have more time to offer real added value. In this way you strengthen customer relationships and take customer satisfaction to a higher level.