What is the difference between Dynamics 365 Customer Engagement and Microsoft Dynamics CRM?
Microsoft Dynamics CRM is one system for recording 360 degrees of customer information. The functionality of Dynamics CRM can be found in various apps in Dynamics 365 CE, such as Marketing, Sales and Customer Service, with the benefits of the complete Dynamics 365 platform, such as seamless integration of data from other applications.
With the Dynamics 365 platform, there are no more barriers between data from your various applications, such as Finance & Operations , Project Service Automation and Field Service . All your employees work with the same data and the tools they need for their job; anywhere, at any time, with any device.
With Dynamics 365 CE you not only have a complete picture of your customers at all times, you also have clear insights and reports, thanks to easy organisation and personalised dashboards. In this way you can respond better and proactively to the questions and needs of your customers.
With Dynamics 365 Customer Engagement you benefit from new updates and new functionalities every month.