The value of the omniscient customer experience

You want to offer your customers the same experience everywhere, on every channel, around the clock. Your customers expect nothing less. A successful omnichannel strategy demands a lot from your logistics and customer service. A growing number of retailers and wholesalers are choosing extensive automation and robotisation as part of their supply chain. Moreover, data analytics is a powerful tool to create a uniform customer experience to better find and serve your audience and optimise your inventory and logistics.

Is your IT landscape equipped for your omnichannel strategy? Do you have up-to-date, around-the-clock insight into your inventory, across every channel? Are your delivery and return processes optimised? Are your systems connected to those of your suppliers and partners? We are happy to support you with technology that lets you create a successful and data-driven omnichannel strategy.


5 benefits of providing an omni-channel retail experience

According to Google’s Omni-channel shoppers: An emerging retail reality, shoppers who are able to buy through multiple channels have a 30% higher lifetime value than others. With software like Microsoft Dynamics 365 making it easier than ever to support omni-channel experiences, here are 5 benefits of doing just that:

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Customers using Microsoft Dynamics successfully

What Microsoft Dynamics can bring you

Cutting Machine With Sparks

In the world of manufacturing, a matrix of product variants, versions, changing specifications and time-to-market can put a lot of pressure on your business. Manufacturers also have to deal with global competition.

Where manufacturers of machinery and equipment traditionally focused on complete customer-specific development, modern industrial companies offer complete lifecycle support with a full-service approach. In addition to design, configuration and installation and repair services, more and more productions companies add preventive maintenance and rental service too.

Retail Cloud Graphics

Today’s consumers shop when and where it’s most convenient. Using new devices like tablet computers and smartphones, they extend “store hours” to 24/7. They share their experiences via Twitter, Facebook, and other social networking sites, extensively browse product websites, and check online customer reviews when deciding what to buy.

Brand loyalty now comes with a much greater expectation… the complete shopping experience. Microsoft Dynamics 365 for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and more back office capabilities like procurement and financial support.

Warehouse with boxes on shelves

The wholesale distribution market is dynamic and challenging. Today’s wholesale organisations need to transform themselves from traditional trading companies into information and service-oriented distribution businesses.

Customers are demanding lower prices, shorter delivery times and tailored systems and services with accurate, real-time information. They want to collaborate and communicate efficiently with their partners in the value chain. But even as wholesalers and distributors work to meet these increasingly complex customer demands, they also face the challenges of rising transport costs and margin pressure in an increasingly international business world.

Oil Refineary

It is vital for project and service driven organisations to keep tight control over their costs. To achieve this, they need real-time insight into the progress of a project, its budget consumption and the resources it uses.

Microsoft Dynamics 365 integrates all relevant processes within the organisation, including finance, project control, purchasing, human resources and customer relationship management as well as billable hours and budget administration. All information is immediately available, enabling you to carry out the detailed analysis and adjustments that ensure business agility.

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