Today’s distributor merchant and wholesale organisations are in the process of transitioning from traditional trading companies into customer service-oriented distribution businesses. As customers demand lower prices and faster delivery times, merchants must collaborate and communicate efficiently with their partners in the supply chain.

With its integrated business intelligence and flexible reporting system, Microsoft Dynamics 365 gives you complete visibility of all areas of your organisation. Your staff can easily access details of each product and customer – while you can ensure your internal processes are followed.

Microsoft Dynamics 365

Microsoft Dynamics 365 gives you the flexibility, power and control that your business needs to grow – and has the capabilities to support the future plans of your company.

HSO is a leading provider of Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Office 365 and Microsoft Dynamics CRM solutions.

Some of the merchant solutions we offer:


Bathroom & Kitchen Merchants

Microsoft Dynamics 365 makes is easy for suppliers to source, stock, sell and service bathroom and kitchen products – giving full visibility of inventory. If you have multiple branches or storage units, it’s crucial to know what you have in stock and where that stock is. With Microsoft Dynamics 365, every department can keep track of products and stock levels, whether it’s in the showroom or warehouse.


Builders' Merchants

Business intelligence gives individuals or departments access to secure, centralised data at the level they need to perform their roles effectively. And the sales order processing screen can provide you with comprehensive real-time information to complete sales efficiently.


Electrical Wholesalers

Microsoft Dynamics 365 helps whether you’re an electrical importer, distributor, wholesaler or retailer to run your businesses with complete trading and financial software. It’s a modern and efficient tool to manage: Stock processes Sales order processing Purchasing Stock control Ecommerce


Garden Products

Microsoft Dynamics 365 is an integrated Dynamics AX ERP and Dynamics CRM solution that helps plant nurseries to manage inventory and stock levels. This is especially crucial when it comes to seasonal lines where you run the risk of missing out on sales if you don’t have enough stock or incurring cost if products remain unsold.


IT & Office Supplies

Microsoft Dynamics 365 provides the insights you need as and IT and office supplier by providing a range of customisable reports designed to help you make informed business decisions. 365 facilitates a number of sales channels with fast and effective processing and customer details, quotes and previous order history at your fingertips.


Plumbers' Merchants

Supplier and warehouse stock positions can all be easily viewed in real-time, meaning action can be taken to ensure warehouse operations run smoothly and deliver optimal customer service. Every process can be monitored and each stock movement captured instantly making auditing a much easier process. Microsoft Dynamics 365 takes away the need for manually recording transactions, leaving your staff free to concentrate on running your business.


Tile Distributors

Because Microsoft Dynamics 365 can cope with trade business as well as retail-based business your staff can easily respond to different types of demands from customers. It provides your business with access to information quickly and accurately, giving your staff the time and resources to deliver outstanding customer service. From sales to warehouse interactions, your teams can see all the data they need to be able to utilise stock more effectively and increase upsell opportunities.


Timber Merchants

With Microsoft Dynamics 365, you can monitor the performance of your timber supply business to gain accurate, real time insights. Key performance indicators provide an overview of sales, margin data, stock levels and supplier relationships. Microsoft Dynamics 365 gives you the tools to review your business requirements and processes. It delivers relevant information on how you can improve your business such as adopting flexible pricing plans that allow you to alter prices for different product range


Fastenings & Fixings

Reporting tools are customised for each part of your business and information is displayed on easy-to-use dashboards. Complete visibility of stock availability across a single site or multiple locations ensures you always have products available but you can also see when you need to reduce stock holdings. Your products can be recorded by singe unit or package – from one bolt to a whole box of them. The supplier part code, barcode and serial numbers can be recorded for each product for ease of searching, plus you also gain a comprehensive order history with a full audit trail and traceability.

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The #1 rule merchant distributors should follow to prosper in an uncertain market

We live in a time of increased uncertainty. Brexit looms over all UK businesses regardless of industry, and the recent election managed to further divide the Government. Discover how Dynamics can help your businesses cope.

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