Today’s distributor merchant and wholesale organisations are in the process of transitioning from traditional trading companies into customer service-oriented distribution businesses. As customers demand lower prices and faster delivery times, merchants must collaborate and communicate efficiently with their partners in the supply chain.

With its integrated business intelligence and flexible reporting system, Microsoft Dynamics 365 gives you complete visibility of all areas of your organisation. Your staff can easily access details of each product and customer – while you can ensure your internal processes are followed.

Microsoft Dynamics 365

Microsoft Dynamics 365 gives you the flexibility, power and control that your business needs to grow – and has the capabilities to support the future plans of your company.

HSO is a leading provider of Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Office 365 and Microsoft Dynamics CRM solutions.

Some of the merchant solutions we offer:

01

Bathroom & Kitchen Merchants

Microsoft Dynamics 365 makes is easy for suppliers to source, stock, sell and service bathroom and kitchen products – giving full visibility of inventory. If you have multiple branches or storage units, it’s crucial to know what you have in stock and where that stock is. With Microsoft Dynamics 365, every department can keep track of products and stock levels, whether it’s in the showroom or warehouse.

02

Builders' Merchants

Business intelligence gives individuals or departments access to secure, centralised data at the level they need to perform their roles effectively. And the sales order processing screen can provide you with comprehensive real-time information to complete sales efficiently.

03

Electrical Wholesalers

Microsoft Dynamics 365 helps whether you’re an electrical importer, distributor, wholesaler or retailer to run your businesses with complete trading and financial software. It’s a modern and efficient tool to manage: Stock processes Sales order processing Purchasing Stock control Ecommerce

04

Garden Products

Microsoft Dynamics 365 is an integrated Dynamics AX ERP and Dynamics CRM solution that helps plant nurseries to manage inventory and stock levels. This is especially crucial when it comes to seasonal lines where you run the risk of missing out on sales if you don’t have enough stock or incurring cost if products remain unsold.

05

IT & Office Supplies

Microsoft Dynamics 365 provides the insights you need as and IT and office supplier by providing a range of customisable reports designed to help you make informed business decisions. 365 facilitates a number of sales channels with fast and effective processing and customer details, quotes and previous order history at your fingertips.

06

Plumbers' Merchants

Supplier and warehouse stock positions can all be easily viewed in real-time, meaning action can be taken to ensure warehouse operations run smoothly and deliver optimal customer service. Every process can be monitored and each stock movement captured instantly making auditing a much easier process. Microsoft Dynamics 365 takes away the need for manually recording transactions, leaving your staff free to concentrate on running your business.

07

Tile Distributors

Because Microsoft Dynamics 365 can cope with trade business as well as retail-based business your staff can easily respond to different types of demands from customers. It provides your business with access to information quickly and accurately, giving your staff the time and resources to deliver outstanding customer service. From sales to warehouse interactions, your teams can see all the data they need to be able to utilise stock more effectively and increase upsell opportunities.

08

Timer Merchants

With Microsoft Dynamics 365, you can monitor the performance of your timber supply business to gain accurate, real time insights. Key performance indicators provide an overview of sales, margin data, stock levels and supplier relationships. Microsoft Dynamics 365 gives you the tools to review your business requirements and processes. It delivers relevant information on how you can improve your business such as adopting flexible pricing plans that allow you to alter prices for different product range

09

Fastenings & Fixings

Reporting tools are customised for each part of your business and information is displayed on easy-to-use dashboards. Complete visibility of stock availability across a single site or multiple locations ensures you always have products available but you can also see when you need to reduce stock holdings. Your products can be recorded by singe unit or package – from one bolt to a whole box of them. The supplier part code, barcode and serial numbers can be recorded for each product for ease of searching, plus you also gain a comprehensive order history with a full audit trail and traceability.

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What Microsoft Dynamics can bring you

In the world of manufacturing, a matrix of product variants, versions, changing specifications and time-to-market can put a lot of pressure on your business. Manufacturers also have to deal with global competition.

Where manufacturers of machinery and equipment traditionally focused on complete customer-specific development, modern industrial companies offer complete lifecycle support with a full-service approach. In addition to design, configuration and installation and repair services, more and more productions companies add preventive maintenance and rental service too.

Today’s consumers shop when and where it’s most convenient. Using new devices like tablet computers and smartphones, they extend “store hours” to 24/7. They share their experiences via Twitter, Facebook, and other social networking sites, extensively browse product websites, and check online customer reviews when deciding what to buy.

Brand loyalty now comes with a much greater expectation… the complete shopping experience. Microsoft Dynamics 365 for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and more back office capabilities like procurement and financial support.

The wholesale distribution market is dynamic and challenging. Today’s wholesale organisations need to transform themselves from traditional trading companies into information and service-oriented distribution businesses.

Customers are demanding lower prices, shorter delivery times and tailored systems and services with accurate, real-time information. They want to collaborate and communicate efficiently with their partners in the value chain. But even as wholesalers and distributors work to meet these increasingly complex customer demands, they also face the challenges of rising transport costs and margin pressure in an increasingly international business world.

It is vital for project and service driven organisations to keep tight control over their costs. To achieve this, they need real-time insight into the progress of a project, its budget consumption and the resources it uses.

Microsoft Dynamics 365 integrates all relevant processes within the organisation, including finance, project control, purchasing, human resources and customer relationship management as well as billable hours and budget administration. All information is immediately available, enabling you to carry out the detailed analysis and adjustments that ensure business agility.

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