Saving lives and improving outcomes with Microsoft solutions for Housing

Property management and tenant engagement is a challenge for housing associations running disconnected systems. If the first you hear of an issue with servicing a property is when a tenant contacts you - frustrated at struggling to reach anyone - you know something needs to be done. Microsoft technology connects data from Housing Associations and their partners into a single place. This improves insight and allows you to improve decision making and engagement. Here's how.

Whatever your biggest challenge, technology has solutions. Microsoft Dynamics 365 connects services directly with the tenants you serve. As a cloud-based technology, you can access systems remotely, and collaborate securely with remote working staff, making it easy to direct resources and manage needs. For example, call centre agents have full visibility of a tenant’s profile and their interactions with their landlord, no matter how they choose to communicate.

Satya Nadella, CEO, Microsoft

Digital Transformation for Public Sector eBook

"We've seen two years' worth of digital transformation in two months. From remote teamwork and learning, to sales and customer service, to critical cloud infrastructure and security - we are working alongside customers every day to help them adapt and stay open for business in a world of remote everything."

Improve service delivery for your community by improving digital services. This eBook provides guidance for those considering a move to the cloud:

Download your copy now

Data & Analytics: How to get a 360-degree view of households

With the right approach to data management and analytics, those delivering Housing services can connect data and improve their view of service delivery and response.

A single version of data ensures tenants are serviced and have their enquiries answered by contact centres, quickly.

As a heavily regulated industry, Housing organisations are expected to support and improve the lives of tenants while meeting a number of regulatory requirements. Having a view of data allows you to keep on top of financials, maintenance and repair requirements, void properties, and more.

HSO can help you gain the visibility to review arrears and debt management, to understanding why certain properties remain empty for so long which equates to lost revenue, and why service response times vary from one area to another.

A connected data platform provides the insight to improve response rates, resource allocation, and service support. It ensures that, for example, properties are serviced in good time and that tenants are kept fully up to speed.

HSOs Data & Analytics experts will help you connect data to improve your view of service delivery and response.

Build a modern data led Housing service

Microsoft Dynamics 365: How to free up staff and reduce high-volume routine work

Housing organsiations face a number of challenges from improving the efficiency of management service delivery and providing a better, and more connected, tenant experience, to modernising existing legacy systems and creating a connected view between processes and technology.

Key to enabling this is with rationalisation of your IT systems that support back-office service provision, whilst providing front-line staff and partners with the information to communicate and engage with residents.

This is where HSO can help.

Microsoft Dynamics 365 improves self-service and business process automation.

It connects systems for more efficient financial, case, front and back office managements.

An integrated ERP platform, Microsoft Dynamics 365 delivers real-time data and a means for Housing organisations to improve the efficiency and outcomes of services delivered.

Housing organisations also gain a foundation from which to deploy other connected technologies.

Discover more about Microsoft Dynamics 365

Cloud Applications: How to manage tenants, properties, and service in one view

The right technology gives Housing organisations the tools to provide residents with the best experience.

But the needs of Housing organisations is often very different. There is no-one size fits all solution. And so quickly creating flexible applications built on Power Apps, allows your teams to deliver the best response, and outcome.

Microsoft's Cloud Application Platform simplifies application development and meaning at low cost, you can create agile applications to solve unique Housing challenges.

Flexibility at low cost is today's need when it comes to application development

Microsoft's Cloud Application Platform removes the shackles of traditional technology acquisition.

The platform allows Housing organisations to quickly address new requirements by enabling in-house teams to build applications to meet a greater range of needs. And yet these unique apps integrate seamlessly with your existing IT.

Discover more about the Cloud Application Platform here

Microsoft 365: How to improve collaboration between service teams

Microsoft 365 allows Housing organsiations make their content relevant and accessible for all tenants to increase engagement with their services.

With a single point of communication and collaboration, it is easier to build relationships with tenants and partners And to do so using any device.

The chance is, you probably already have all the tools you need to do this.

And getting the most value from your existing investments in Microsoft 365 is where HSO can help.

Your staff will know and trust Microsoft Word, Outlook, Excel and Windows. But they may not be extracting all its value.

And given the nature of delivering Housing services, working smarter, not harder, means delivering needed support fast.

Creating a modern workplace is not about technology. It’s about people. It’s about giving your staff the tools to do their best work. Meaning tenants lives are improved as a result.

How to do more with Microsoft 365

Delivering value for Public Sector organisations such as ...

HSO and Agilisys working in partnership for Housing

Combining Agilisys track record of solving complex challenges for Housing organisations, together with HSOs deep technical know-how of Microsoft technology, particularly Microsoft Dynamics 365 Finance and Operations, the partnership will deliver solutions that make it easier for organisations delivering Blue Light services to improve the lives of the people they serve.

Digital Transformation Playbook

Digital transformation: Four elements to a successful strategy

This playbook can help you tackle the process of digital transformation in steps, providing you with a roadmap of that journey. And depending on where you are in its process, you can use this playbook from beginning to end or jump to the section that’s most relevant to you.

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Blue Light Response

How HSO serves the digital needs of Housing organisations using Microsoft Dynamics 365

If you're considering how to develop your digital services but don’t know where to start, or you have some capabilities but feel they need to be updated, our team can help you. We can help you build the business case, align with your mission, define the best approach, and guide you on how to achieve your aims.

At HSO, our mission is to help Housing organisations delivering services to meet the needs of tenants more effectively, cost efficiently, and faster, by using Microsoft Dynamics 365 to connect an often fragmented set of services. Contact us today to start your journey to empowering staff to support the needs of your residents.

Our Microsoft capabilities


Microsoft Dynamics 365

Getting information from the field to your internal systems fast, can make the the difference between providing the support services needed, or not. It relies on connecting your organisation processes.


Microsoft Power Platform

If you want to respond to citizen needs, you are no longer dependent on IT for apps and reporting. Thanks to Microsoft Power Platform, anyone can now work with apps, workflows, reports and chatbots themselves.


Microsoft 365

Office 365, Teams, SharePoint, Windows are all tools designed to help staff work smarter, not harder. They improve collaboration between the back-office and those in the field delivering essential community services.


Data & Analytics

Sound data management and combined with analytics provides insight you can use to dictate how you use and manage your resources, ensuring the right support is provided to the right people at the right time.

Your main Blue Light services team contacts

Andy Venter
Head of Public Sector

Michael Lonnon
Head of Public Sector Marketing

Contact our Housing experts