At HSO, we know how important it can be to have a truly international technology partner. Many of our enterprise and upper mid-market customers want to ensure control and consistency in the template design and rollout of their multinational projects. It is important to them to strike the right balance between standardisation and harmonisation and they need to know that they can rely on efficient processes, proper program management and sound support right across their business, wherever their offices are located.

It is important for many of these businesses to have a partner with deep localisation experience and whom understands the nuances in supporting the local requirements of different geos whilst maintaining focus on global standards and strategic objectives with strong template governance and control.

HSO International
HSO International is a team of highly-qualified global ERP & CRM experts. Dedicated to ensuring an efficient and consistent approach to multinational projects. They also provide a link between our local HSO country offices, HSO Alliance partners and customers to minimise risk and support the smooth running of multi-geo projects.

Trusted Methodology
HSO uses its Excellerate methodology in combination with its Gartner-recommended Kernel-Rollout approach to ensure that simultaneous multi-country projects can be managed with minimal risk, increased efficiency and predictable results.

Global Coverage
HSO has offices throughout Europe, North America and Asia, with a network of selected HSO Alliance partners across the world. These partners have adopted the HSO project methodology, skills and toolset to ensure consistent levels of service, performance and support wherever you need it.

HSO Global Managed Services
In addition to the rollout of international implementations HSO International also offers global support and maintenance services aimed to proactively support the Microsoft business applications of internationally operating companies. HSO service desk employees are now available to support you 24/7 across different time zones. This team of specialists enables our customers to work carefree, enabling them to focus on their core business to stay on top in an ever-changing world. Do you want more information regarding HSO Global Managed Services? Download our HSO Global Managed Services fact sheet or get in touch with us via

What Microsoft Dynamics can bring you

In the world of manufacturing, a matrix of product variants, versions, changing specifications and time-to-market can put a lot of pressure on your business. Manufacturers also have to deal with global competition.

Where manufacturers of machinery and equipment traditionally focused on complete customer-specific development, modern industrial companies offer complete lifecycle support with a full-service approach. In addition to design, configuration and installation and repair services, more and more productions companies add preventive maintenance and rental service too.

Today’s consumers shop when and where it’s most convenient. Using new devices like tablet computers and smartphones, they extend “store hours” to 24/7. They share their experiences via Twitter, Facebook, and other social networking sites, extensively browse product websites, and check online customer reviews when deciding what to buy.

Brand loyalty now comes with a much greater expectation… the complete shopping experience. Microsoft Dynamics 365 for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and more back-office capabilities like procurement and financial support.

The wholesale distribution market is dynamic and challenging. Today’s wholesale organisations need to transform themselves from traditional trading companies into information and service-oriented distribution businesses.

Customers are demanding lower prices, shorter delivery times and tailored systems and services with accurate, real-time information. They want to collaborate and communicate efficiently with their partners in the value chain. But even as wholesalers and distributors work to meet these increasingly complex customer demands, they also face the challenges of rising transport costs and margin pressure in an increasingly international business world.

It is vital for project and service driven organisations to keep tight control over their costs. To achieve this, they need real-time insight into the progress of a project, its budget consumption and the resources it uses.

Microsoft Dynamics 365 integrates all relevant processes within the organisation, including finance, project control, purchasing, human resources and customer relationship management as well as billable hours and budget administration. All information is immediately available, enabling you to carry out the detailed analysis and adjustments that ensure business agility.

Customers with successful international projects

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