24 Sep

Webinar: Drivers for Growth in Service


15:00 (BST)
Online (Microsoft Teams)

This spring, research and consultancy firm Noventum in collaboration with Microsoft and IT solution provider HSO, have researched the drivers for digital services business growth of product manufacturers and technical services companies, operating in a data-driven and services-led world. Research participants came from a wide range of industries, and input was collected via in-depth personal interviews and an online electronic survey. 

Over the past decade, there has been a large shift in contribution to revenue amongst manufacturing companies, from product derived revenues to service derived revenues, the so called servitisation trend. At the same time, their customers are looking for suppliers to provide more than only products and maintenance services. Customers are moving from large capital investments in products, to pay-per-use models, with high expectations of service and impact on their business outcomes. This research project was aimed at learning more about how companies grow and prosper in today’s services-led world.

Deep Dive webinar: Drivers for Growth in Service | Tuesday 24th of September, 15:00 (BST)

Are you curious about the outcome and the main conclusions of this research project? Join our Teams Live Event on September 24th and get all the insights we discovered regarding:

  • The drivers of success for product manufacturers and technical services companies;
  • Which strategies are being adopted to support these drivers;
  • How do companies organise themselves to take advantage of new opportunities?

In addition to speakers from Noventum and HSO, two customers will share their experiences:

  • Cyrille Godinot, Strategic Account Director, EcoStruxure Power at Schneider Electric explains how EcoStruxure Digital Services in Schneider Electric are combining Ecosystem and Architecture for the Power, Building, IT, Grid, Plant & Machine industries. Cyrille explains the value for customers and partners as well as the challenges and lessons learned in launching customer business related services.
  • Alfonso Castaneda, Global Service Director at Coesia will talk about the value of their newly developed consultancy services, and the challenge they are facing with selling and delivering these services. As the research also showed, to make a success of new service business models, many new skills are needed.

In short:

When: September 24th | 15:00 (BST)
Session time:
 1 hour
Platform: Microsoft Teams
Presenters: Cyril Godinot (Schneider Electric), Alfonso Castenada (Coesia), Hilbrand Rustema (Noventum) & Hans Broer (HSO).
Any Questions: Hans Broer by hbroer@hso.com or via 0318-509400

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