27 Apr

Field Service Masterclass – Transforming service delivery


09:30am - 04:00pm GMT
Microsoft Teams

A one day masterclass dedicated to transforming your business by connecting people, data and equipment to deepen customer loyalty and deliver profitable field service operations.

Who should attend

This Masterclass is for field service business leaders, department heads and decision makers.


Adoption of new technology is at the forefront of both customer and field service organisations’ minds, with a combination of mobility, social media, cloud computing, IoT capabilities and more significantly, changing behaviours and expectations. In this landscape, companies need to revisit their infrastructure and processes to ensure that they are capable of delivering a service that puts the needs and desires of their customers first.

Join Microsoft & our HSO field service experts for a field service masterclass where we will explore the role of servitisation to supplement traditional product offerings, discuss ways in which the industry is evolving from a customer and technology perspective, and see the benefits Microsoft Dynamics 365 Field Service can bring to your organisation in both building customer trust and embracing the gig economy.


Why attend the event

  1. Understand how current trends may start to impact your business and some of the actions you can take to mitigate them.
  2. Gain insight into how the Microsoft Dynamics 365 platform can support your transition into new ways of working.
  3. Have confidence that HSO are a partner that you can rely on, to help guide you through future transformations using our knowledge of the product, and relationships with Microsoft and established 3rd party ISV’s.

Download Agenda

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