Become the market leader in machinery and equipment construction
Field Service News whitepaper : Three Core Arguments to Use When Seeking Investment in Your FSM SystemsDownload Whitepaper
The Smart Industry or Industry 4.0, is revolutionising manufacturing by providing IEM's with the opportunity to take advantage of advanced and innovative manufacturing capabilities and transforming the way they operate using technology throughout the product lifecycle. Manufacturers who want to stay ahead of their competitors and win market share, are not only benefitting from increased insights into operations via data analytics, achieving substantial costs savings, gaining faster production times and providing first class customer support. They are leveraging the latest in growth-promoting Smart Industry technologies.
Manufacturers can add more value by offering increased services, (also known as servitisation) and becoming more customer-focused. Smart technology like IoT, augmented reality and big data can help companies make this a reality thanks to new possibilities for remote monitoring, better planning and addressing failures faster — or even preventing them entirely. Meanwhile, experienced and highly trained employees are becoming increasingly scarce. Technology plays a key role here too: video and chat applications make it easy for experienced engineers to share their expertise with the next generation in (virtual) teams.
Robotisation, Machine Learning and Internet of Things (IoT)
Three developments that are on the rise. Where robots and 3D printers are increasingly used, IoT is often used to a limited extent for efficiency increases and cost reductions. But IoT is also a means to sell new, distinctive services to customers. In addition to communicate between machines, machine and equipment builders must also invest in sensors and software.IS IT A REVOLUTION OR EVOLUTION?
Get more revenue from services and less from traditional sales
Service is no longer a cost item, but an opportunity to better serve customers and generate extra turnover. Services such as remote maintenance and predictable maintenance are examples of this. Rental, lease and pay-per-use are business models that focus on service. Customers pay per month or operating hour and maintenance is included in the price. This allows machine builders to create a lock-in with their customers.NOVENTUM RESEARCH – DRIVERS FOR GROWTH IN SERVICE
Technicians can learn more about customers in a shorter time
Field service organisations have taken several cost-saving measures in recent years to streamline their processes and provide customers with more value for their money. This was often at the expense of customer service. Fortunately, this has been addressed in most companies now and the FSM market is healthier than ever. The lightning fast pace of technological developments has created a promising new environment for field service technicians. They can learn more in a shorter time and offer customers more powerful added-value.READY FOR THE FUTURE OF FIELD SERVICE?
Working smart leads to better results
Employees are just as important as the technologies, processes, and infrastructure. They are key to driving adoption, unlocking actionable data, and scaling IoT initiatives across the enterprise to improve success when it comes to adopting new technology.GET STARTED WITH ADVANCED ANALYTICS
Four tips to make technology work for you
Know your added value
This is important to be able to serve your customers well in the future. Technology offers the flexibility and speed to respond to changing customer demands.
Exploit your potential
Let employees work together where and when it suits them. In this way your employees become of maximum value to your company and ultimately also to your customers.
Optimise operational processes
Is your supply chain working optimally? With technology you can switch from a reactive driven to a real-time or even proactive process. Technology offers many possibilities.
Manufacturing industry focus is increasingly shifting from production to services. This is called Servitisation. Companies that use services as a growth driver can drastically increase revenue and profit margins, drive higher customer loyalty, while providing a stable source of income.