We understand your business

That’s why at HSO we provide additional dedicated Microsoft Dynamics services, to help ensure that you are getting the most out of your solution and finding every ounce of value possible throughout the complete lifecycle. We help your business with technology for data analysis, business applications, ERP and CRM implementations, maintenance and other mechanisms for digital transformation. We can provide specialists such as project managers, solution architects, developers, delivery and customer success teams to help your business flourish. Our deep understanding of Microsoft digital tools helps us match the best solutions for your business requirements to position you for growth.

“Working with HSO has been an exciting journey. The business has made significant gains in the short time we have worked with HSO” – IT Director, Crew Clothing

our customers

Processes evolve and employees may come and go, but the need to innovate remains constant. Regardless of your in-house capability, HSO has the skills and knowledge to keep your business applications running smoothly so that you can stay ahead of the curve. We offer a wide range of application management services from tracking patches to fully outsourced management of your Microsoft Dynamics solution.

HSO’s Global Managed Services can help proactively support your business critical applications. With 24/7 service across different time zones, our team is always available to support you. Our service specialists enable our customers to work care-free, enabling them to focus on their core business and stay on top in an ever-changing world.

PROACTIVE SUPPORT

HSO provides seamless support and services across borders 24 hours a day, 7 days a week. Besides handling all support activities, our Global Managed Services team also takes responsibility for the support of roll-outs of new releases, proactive and solution-minded support, operational support, as well as multi-line incident management.

The benefits for your organisation include:

  • Direct access to 24/7 support of your business applications
  • 24/7 proactive & predictive monitoring services
  • Prevent & reduce risks such as downtime of business critical applications
  • Outsourcing of functional & technical application management
  • Support with the roll-out of new releases
  • Proactive and solution-minded 1st – line incident management
  • Easy access to support registration tool
  • Strong partnership with Microsoft
  • Support of Competence Centers

Do you have the right level of Dynamics AX, CRM or 365 support? Contact HSO to find out how we can help your business stay ahead of the curve.

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What Microsoft Dynamics can bring you

In the world of manufacturing, a matrix of product variants, versions, changing specifications and time-to-market can put a lot of pressure on your business. Manufacturers also have to deal with global competition.

Where manufacturers of machinery and equipment traditionally focused on complete customer-specific development, modern industrial companies offer complete lifecycle support with a full-service approach. In addition to design, configuration and installation and repair services, more and more productions companies add preventive maintenance and rental service too.

Today’s consumers shop when and where it’s most convenient. Using new devices like tablet computers and smartphones, they extend “store hours” to 24/7. They share their experiences via Twitter, Facebook, and other social networking sites, extensively browse product websites, and check online customer reviews when deciding what to buy.

Brand loyalty now comes with a much greater expectation… the complete shopping experience. Microsoft Dynamics 365 for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and more back office capabilities like procurement and financial support.

The wholesale distribution market is dynamic and challenging. Today’s wholesale organisations need to transform themselves from traditional trading companies into information and service-oriented distribution businesses.

Customers are demanding lower prices, shorter delivery times and tailored systems and services with accurate, real-time information. They want to collaborate and communicate efficiently with their partners in the value chain. But even as wholesalers and distributors work to meet these increasingly complex customer demands, they also face the challenges of rising transport costs and margin pressure in an increasingly international business world.

It is vital for project and service driven organisations to keep tight control over their costs. To achieve this, they need real-time insight into the progress of a project, its budget consumption and the resources it uses.

Microsoft Dynamics 365 integrates all relevant processes within the organisation, including finance, project control, purchasing, human resources and customer relationship management as well as billable hours and budget administration. All information is immediately available, enabling you to carry out the detailed analysis and adjustments that ensure business agility.

Customers using Microsoft Dynamics successfully

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