Saving lives and improving outcomes with Microsoft solutions for Central Government

Citizens and businesses are looking to Government leaders to help them navigate and emerge stronger from large-scale, complex problems, such as the COVID pandemic, inflationary pressure, global supply-chain disruption, growing the economy, meeting sustainability targets, and much more. Microsoft technology alone cannot solve these issues, but it can provide the modern and connected platform from which to do so. Here's how.

HSOs Central Government experts use Microsoft technology to improve the effectiveness of government service delivery and therefore citizen experience. And as a Public Sector framework partner, HSO can support government bodies through any scale of digital transformation requirement. But where we really excel in helping Central Government bodies grow the value of the investments already made in Microsoft technology.

Satya Nadella, CEO, Microsoft

Digital Transformation for Public Sector eBook

"We've seen two years' worth of digital transformation in two months. From remote teamwork and learning, to sales and customer service, to critical cloud infrastructure and security - we are working alongside customers every day to help them adapt and stay open for business in a world of remote everything."

Improve service delivery for your community by improving digital services. This eBook provides guidance for those considering a move to the cloud:

Download your copy now
Central Government parliament

Data & Analytics: How to improve improve data transparency and exchange

Managing data well, gives those in Central Government an opportunity to boost productivity, create new businesses and jobs, improve public services.

Yet this is tricky to achieve. And the true value of data can only be realised when it is fit for purpose, recorded in standardised formats on modern, future-proof systems and held in a condition that means it is findable, accessible, interoperable and reusable.

Yet by improving the quality of the data, Central Government can use it more effectively to drive better insights and outcomes.

Government data is a critical resource that can be used to improve operations, drive innovation, deliver better services to citizens and improve civic democracy.

But without the right strategy, tools, and approach to data management, you can quickly become overwhelmed.

HSOs Data & Analytics experts can help Central Government departments define and roll-out the right data management strategy, so government leaders and staff can worry less about navigating complicated data solutions and spend more time delivering the important work of government.

Build a modern data led Central Government.

Microsoft Dynamics 365: How to connect the citizen experience

Delivering modern, connected, services to citizens - whose expectations are rising - is a challenge, because citizens today expect more transparent, accessible, and responsive services from Central Government.

Key to enabling this is by rationalisation your IT systems that support back-office service provision, whilst providing front-line staff and partners with the information to communicate and engage with citizens.

This is where HSO can help.

Microsoft Dynamics 365 is a connected system from which to run more efficient and needs oriented citizen services.

Implemented well, Microsoft Dynamics 365 provides the means to improve citizen quality of life, ensure livelihood security, promote sustainable use of Natural Resources, and promote sustainable development across the UK.

With your team, HSOs Central Government experts will develop technology roadmaps which reduce technology debt, enhance the skill of staff, and build Centres of Excellence.

Discover more about Microsoft Dynamics 365

Cloud Applications: How to create new flexible and tailored applications

The right technology gives Central Government bodies the tools to provide citizens with the best experience.

But the needs of each Central Government body is often very different. There is no-one size fits all solution. And so quickly creating flexible applications built on Power Apps, allows your teams to deliver the best response, and outcome.

Microsoft's Cloud Application Platform simplifies application development and meaning at low cost, you can create agile applications to solve unique Public Sector challenges.

Flexibility at low cost is today's need when it comes to application development

Microsoft's Cloud Application Platform removes the shackles of traditional technology acquisition.

The platform allows Central Government bodies to quickly address new requirements by enabling in-house teams to build applications to meet a greater range of needs. And yet these unique apps integrate seamlessly with your existing IT.

Discover more about the Cloud Application Platform here

Microsoft 365: How to improve departmental collaboration

Microsoft 365 allows Central Government bodies to make their content relevant and accessible for all citizens to increase engagement with services.

With a single point of communication and collaboration, it is easier to build relationships with citizens, and the experiences you can offer.

The chance is, you probably already have all the tools you need to do this.

And getting the most value from your existing investments in Microsoft 365 is where HSO can help.

Your staff will know and trust Microsoft Word, Outlook, Excel and Windows. But they may not be extracting all its value.

And given the nature of delivering Government services, working smarter, not harder, means delivering needed support fast.

Creating a modern workplace is not about technology. It’s about people. It’s about giving your staff the tools to do their best work. Meaning tenants lives are improved as a result.

How to do more with Microsoft 365

Delivering value for Public Sector organisations such as ...

HSO and Agilisys working in partnership for Housing

Combining Agilisys track record of solving complex challenges for Housing organisations, together with HSOs deep technical know-how of Microsoft technology, particularly Microsoft Dynamics 365 Finance and Operations, the partnership will deliver solutions that make it easier for organisations delivering Blue Light services to improve the lives of the people they serve.

Digital Transformation Playbook

Digital transformation: Four elements to a successful strategy

This playbook can help you tackle the process of digital transformation in steps, providing you with a roadmap of that journey. And depending on where you are in its process, you can use this playbook from beginning to end or jump to the section that’s most relevant to you.

Download your copy now
Blue Light Response

How HSO serves the digital needs of Housing organisations using Microsoft Dynamics 365

If you're considering how to develop your digital services but don’t know where to start, or you have some capabilities but feel they need to be updated, our team can help you. We can help you build the business case, align with your mission, define the best approach, and guide you on how to achieve your aims.

At HSO, our mission is to help Housing organisations delivering services to meet the needs of tenants more effectively, cost efficiently, and faster, by using Microsoft Dynamics 365 to connect an often fragmented set of services. Contact us today to start your journey to empowering staff to support the needs of your residents.

Our Microsoft capabilities


Microsoft Dynamics 365

Getting information from the field to your internal systems fast, can make the the difference between providing the support services needed, or not. It relies on connecting your organisation processes.


Microsoft Power Platform

If you want to respond to citizen needs, you are no longer dependent on IT for apps and reporting. Thanks to Microsoft Power Platform, anyone can now work with apps, workflows, reports and chatbots themselves.


Microsoft 365

Office 365, Teams, SharePoint, Windows are all tools designed to help staff work smarter, not harder. They improve collaboration between the back-office and those in the field delivering essential community services.


Data & Analytics

Sound data management and combined with analytics provides insight you can use to dictate how you use and manage your resources, ensuring the right support is provided to the right people at the right time.

Your main Blue Light services team contacts

Andy Venter
Head of Public Sector

Michael Lonnon
Head of Public Sector Marketing

Contact our Housing experts