Dynamics 365 Remote Assist One Time Call: Faster and more effective remote collaboration with Mixed Reality

One Time Call is a newer application of Dynamics 365 Remote Assist, which makes it possible to conduct a real-time Mixed Reality video call with an unlicensed remote user. This technology is suitable for companies that want to collaborate even more easily and effectively, whether this is with customers, colleagues or suppliers. In this blog, we’ll explore the benefits of Dynamics 365 Remote Assist One Time Call and how this technology can add value to you.

One Time Call in practice

There are various scenarios in which Dynamics 365 Remote Assist One Time Call offers a solution, for example:

  • If you’d like the ability to visually assess a product and overlay instructions to guide the customer through an issue in real time, you can switch quickly and easily from a phone call to a Mixed Reality video call.
  • Suppose you work as a service company a lot with freelancers or third parties. By having an expert with specific product knowledge take a look remotely via a video call in the event of a malfunction, you can solve everything faster.
  • Technicians and experts who work with complex equipment easily discuss or exchange knowledge on the basis of a Mixed Reality video call. Think, for example, of a technician who receives real-time instructions and advice from the main repairman who works at a different location via a HoloLens, Android or iOS device.

What does it bring to your organisation?

Remote Assist One Time Call offers a very accessible way for both B2B and B2C customers, partners and possible colleagues to offer remote assistance via a video call. This ensures faster response and resolution times, higher fix rates, quick and easy remote expertise and higher customer satisfaction, etc. This smart technology offers many advantages for your organisation. Just watch this YouTube video to learn more.

Listen to the podcast: How your business can benefit from mixed reality

In our latest edition of Dynamics Matters with Microsoft’s Global Sales Director for Dynamics 365 Mixed Reality, Anna Waight, we explore how Mixed Reality offers businesses new ways to reduce time and money in creating and supporting new products.

Listen to Anna’s Podcast