Microsoft Dynamics 365 turns large, costly and time consuming CRM projects into things of the past. The great advantage of Dynamics 365 CRM is that you begin limited, achieve quick wins, and you only pay for the functionality that you use.

With many registered implementation projects under our belts already, Microsoft Dynamics 365 does not hold any secrets for HSO. Therefore, your Customer Engagement goals are in safe hands. With our implementation skills, you will experience all the advantages of Microsoft Dynamics 365. Based upon years of industry experience, we add future-proof services which you may not have even thought of yet, but will encourage you to go that extra mile to be in front of your competitors.

The HSO team supports your business from the moment we engage with you, through a smooth implementation process and “Go-Live”, enabling you to have quick wins through better sales, marketing and service activities. This brings increased profitability to your organisation, thanks to more extraordinary customer experiences.

Microsoft Platform

We believe strongly in the Microsoft platform. The innovations of Microsoft Dynamics are in line with the digital transformation that most organisations are dealing with on a day-to-day basis.  Dynamics 365 offers a scalable, flexible and online CRM platform with standard functionalities in apps that you can easily switch on and off to suit. These parts, like Dynamics for Sales, Marketing, Field Service or Customer service, optimally support your business processes. Customisation is possible, but the Microsoft technology approach keeps it simple and controllable at all times.

HSO Strategic Partners

Using certified, pre-packaged solutions from our partner network helps to close any gaps between standard capabilities and your companies unique business requirements.  HSO only partners with best of breed, strategic partners to build and deliver lasting relationships with our customers.

Project Approach

Over the past 30 years and more than 1500 implementations, HSO’s Excellerate methodology has proven to be an effective approach to successful system deployments. During this time it has evolved to meet changing business requirements and has proven to be flexible in order to accommodate different approaches when deploying to the cloud. Excellerate offers organisations the ability to recognise the benefits of the system quickly through phased ‘Business Releases’ and the controlled roll-out of functionality to business units in large Enterprise level implementations. Important moments include the kick-off, when we start the project with the joint project team, and the ‘Go Live’, the day that we implement the technology. In between, we do everything possible to recognise, understand and exceed your true needs.

Customer-Oriented Strategy

We start by providing some strategic advice, based on the knowledge we acquire about your organisation from our preliminary investigations. It’s not so much about the technology at the outset. We review your organisational goals, your processes and the culture of your company. From that point on, we begin to realise your customer-focused strategy. Then we start mapping the technology. Sometimes we modify the processes, and other times the technology: we work collaboratively with you as your trusted business partner and together we decide.

User Adoption & Change Management

Getting users to embrace a new solution is an important success factor for your project. Understanding the added value and ease of use are decisive factors for a smooth transition to the new customer relationship system. That is why we develop special training and adoption plans for your organisation. We provide tailored Change Management and User Adoption workshops to achieve the desired, customer-focused behaviour.


We realise that the technology we create together has one very important goal: to enable the end user to recognise, understand and exceed the customer’s expectations. The success of the platform therefore depends on its user-friendliness. We stay as close as possible to the standard technology, but we also keep a close eye on user acceptance. Our User Experience Designers make sure the end-users can see the information they need at the moment they need it, without any distractions.

Support & Innovation

Our 24/7 dedicated Support & Innovation team is there for you. We support you in case of incidents, new Microsoft releases, maintenance, and we like to give the speed of technology a boost every once and a while. In addition, we excel  and enjoy working on technical innovations for your organisation. For example, we can add a new business process to the CRM – perhaps you are looking for a marketing solution or want to get started with chats.

Whether you are new to Dynamics 365 CRM or need expert advice and support for the Dynamics 365 system you have already adopted within your business, HSO has the experts to assist you.  Contact us for a chat to see what you can achieve.

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