Retail: where are we today?

What retailers say: “We are experiencing gaps and shortages in our supply chain worldwide. We’re seeing costs rise. That means margins are under pressure. We need reliable and better insights into our supply chain to improve forecasting and inventory management.”

The HSO approach: we bring together data from back- and front-end and build a data layer that connects, integrates and analyzes data. Because companies that have better insight into planning, production and forecasting have a huge advantage. The result is a single source of truth and a set of reliable insights that are essential to act, measure and improve. It enables process automation, smart routing and intelligent forecasting.

What retailers say: “Our customers expect seamless service and delivery. Our basket size and conversion rates are dropping. We need to entice customers, online and offline. And give them the best experience!”

The HSO approach: we integrate and connect all customer-related applications and bring the touchpoints together. By connecting the dots we create a 360 degree customer view. Again: reliable insight is the key to acting, measuring and improving your customer experience.

What retailers say: “We need reliable information and real-time insights to make quick, fact-based decisions. But in this we are limited by our inflexible systems and unconnected data.”

The HSO approach: we use modern data and analytics technology to unlock and unify data. By building a modern data warehouse, connecting (any!) ERP and WMS system with front-end applications, such as e-commerce and POS, data is ready for business analytics and reporting.

What retailers say: “Our teams are understaffed and overworked. At the same time our customers are demanding high service and we need to improve our numbers. Our people need the tools and information to communicate, learn, connect and sell!”

The HSO approach: We give your teams the tools, information and access they need to collaborate, communicate, learn and sell. That way, employees enjoy their jobs more, work safely, provide better service and sell more.