People working together at a table in an office
Chapter 1

People-Centric Change Management

Driving Successful Outcomes

Change management primarily focuses on the people side of change within an organization. It addresses the challenges, concerns, and resistance that individuals and teams may face during the change process. Key areas of focus include stakeholder engagement, effective communication, training and development, change impact analysis, resistance management, change leadership, measurement and evaluation, and reinforcement and sustainability.

By focusing on these aspects, change management aims to facilitate a smooth transition, minimize resistance, maximize employee engagement, and achieve the desired outcomes of the change initiative.