The main advantages of smart maintenance
For companies in the manufacturing industry: higher efficiency and continuous improvement
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From product-oriented to service-oriented organization
Just a few years ago, smart industry was called the new industrial revolution, with big data and data analytics as the main drivers. We now see that this revolution is in full swing and that advanced data technology is being used in more and more companies.
In the manufacturing industry and in technical services, smart maintenance offers plenty of opportunities. Servitization is booming, with the business model shifting
from product to service.
Companies see that, by applying smart maintenance technology, they can make great strides in service, quality and customer satisfaction. But they can also better deal with challenges such as staff shortages. Using data and data analysis to optimize production and maintenance processes, provide better service and even develop new services: smart maintenance makes it possible. But where do you start? And how do you get past the ideas and proof-of-concept stage?
After reading this white paper, you’ll know what your next step is on the road from a
product-oriented to a smart, service-oriented and data-driven organization. Our data and AI experts will be happy to help you on your way!
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Prevent downtime
If a piece of equipment or machine is not working, it is inconvenient. But it only becomes really annoying when the asset in question is part of a production process or chain, which comes to a standstill as a result. Downtime is therefore something you want to avoid at all times. Providing timely maintenance and preventing failures can save you and your customers a lot of money.
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Better risk management
Do you have to deal with certain risks, such as fire risk? If so, temperature sensors, for example, can help you better manage these risks. By immediately issuing an alert at certain values, you can react quickly and adequately and prevent worse.
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Higher customer satisfaction
Data and AI do not only help in improving the internal production process. With the help of information about the end user and the use of the product, you can give faster and better feedback to R&D and thus continuously improve your products. This ensures better quality, better service and therefore higher customer satisfaction.
The main advantages of smart maintenance
For technical service providers: competitive advantage by being distinctive
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Effective deployment of personnel
Solving more faults at the first visit: an important objective for many service and maintenance companies. By combining the data you collect with the information from your field service system, you can make the right match between employee and required skillset. Moreover, employees can be supported and learn remotely, thanks to remote technology such as the HoloLens 2.
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New payment models ensure stable income
Earning more when your customer has more outages? Surely that business model no longer makes sense in the year 2021? What if you use technology and data to prevent outages together with your customer? And if your customer pays based on uptime? This is how you build sustainable customer relationships and customer satisfaction and revenue go hand in hand. Smart technology enables companies to offer ever new services with which they can distinguish themselves from the competition. But not only that. New business models also offer opportunities to achieve better margins and stable revenues.
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Achieving sustainability targets faster
For technical service providers and their customers, sustainability and the realization of CO2 reduction have shifted from ‘nice to have’ to ‘must have’. Thanks to smart industry solutions, new optimizations and savings can be realized based on data insights that, until recently, were only possible on paper. This turns out to be an indispensable digital link in the industrial green revolution.