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Product Blackbelt Consultant
Amsterdam, NL
HSO Studio
Full-time
Role introduction
The Product Blackbelt Consultant at HSO Studio serves as a senior functional advisor to HSO Project Delivery Business Units and acts as a point of escalation for Product Support for one or more assigned HSO Studio products. This pivotal role enhances product delivery capabilities and improves the efficiency of product implementations. Reporting to the Product Support Lead, the consultant works closely with Studio product teams and product support, providing mentorship and strategic guidance to delivery units.
As a customer-facing role, the Product Blackbelt Consultant is involved throughout the project lifecycle, ensuring the quality of project planning, mentoring delivery consultants, and supporting the definition and scoping of complex customizations. Additionally, the consultant provides implementation services to delivery teams for highly complex or strategically important projects. With deep functional expertise in both their product and relevant areas of D365, the consultant delivers high-quality consultative services across multiple global projects, ensuring consistent delivery excellence.
Role Responsibilities:
1. Delivery Business Unit Engagement:
- Collaborate closely with HSO Delivery Teams to ensure successful implementation of assigned HSO Studio products.
- Mentor and coach HSO Delivery Consultants, improving product knowledge and implementation capabilities.
- Keep delivery business units informed about upcoming HSO Studio product enhancements.
- Analyze and diagnose critical product implementation issues that affect project delivery targets.
- Assist delivery teams in defining, scoping, and providing solutions for complex product customizations.
- Participate in delivery unit project teams to implement assigned products for highly complex or strategically important projects
2. Product Support:
- Provide product-specific training to HSO Business Unit Managed Services teams, enabling them to deliver Level 1 and 2 support to their customers.
- Act as a senior escalation point for HSO Studio product support, offering deep product expertise to resolve support issues.
- Manage and update assigned cases in the HSO Product Support ticketing system.
3. Product Development
- Collaborate with HSO Studio product managers to represent delivery business unit feedback and identify potential product enhancements.
- Assist with pre-release testing of HSO products and updates, as required.
- Understand product roadmaps and communicate upcoming features and enhancements to relevant delivery teams.
Qualifications
- Bachelor’s degree or equivalent
- 5+ years of Microsoft partner experience
- Proven experience senior functional consultancy in D365 family of products
- Strong analytical skills and attention to detail
- Excellent communication and collaboration abilities
- Experience working with teams that are globally distributed
- Willingness to travel between Europe, NA and India
Benefits & about HSO
- Competitive salary and benefits package
- Opportunity to work with a talented and dynamic team
- Professional growth and development opportunities
Apply now!
Fill out the form below, include your resume and we will get in touch with you shortly.
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LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
- 1
Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
- 2
Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
- 3
Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
- 4
Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.