Call Handling System
To support this smooth process, HSO works with a call handling system. Incidents and issues are logged via the web or by phone and the status of all call reports are tracked from initial report through problem resolution to close.
How would you report a call? Click here for the link to the HSO Call registration system.
People make the difference
The critical success factor is the HSO expertise of its employees. New employees in HSO support are carefully selected and must have at least 8 years of experience. This policy has resulted in the HSO Support team having nearly 200 man-years experience!
Support outside office hours
Most customers are happy with a standard support contract which entitles you to support during business hours. For customers who wish to have extended cover, HSO also offers various additional management services up to 24x7.